India’s national carrier Air India has been named Best Domestic Airline at the Travel + Leisure India & South Asia Awards 2025 for the second consecutive year.
The award is entirely reader-voted, reflecting growing passenger trust and satisfaction at a time when Air India is undergoing one of the largest transformation programmes in global aviation.
Air India Wins Best Domestic Airline at Travel + Leisure Awards 2025 for Second Year
About Travel + Leisure India & South Asia Awards
- Organised by Travel + Leisure India & South Asia
- Fully reader-driven (not jury-based)
- Votes cast by actual travellers and passengers
- Evaluation parameters include:
- Service quality
- Comfort
- Reliability
- Overall travel experience
Because the awards are based on passenger feedback, they directly represent customer preference and confidence.
Importance of the Recognition
The award highlights:
- Rising expectations of Indian air travellers
- Validation of Air India’s efforts toward:
- Improved onboard comfort
- Consistent service delivery
- Better operational reliability
- Strengthened credibility in the domestic aviation market
Winning for the second year confirms sustained improvement, not a one-time achievement.
Customer Trust at the Core
Air India stated that the recognition reflects the confidence shown by passengers across its domestic network.
The airline also acknowledged the role of:
- Cabin crew
- Ground staff
- Operations teams
Rajesh Dogra, Chief Customer Experience Officer, noted that back-to-back wins underline Air India’s commitment to delivering a world-class travel experience.
Air India’s Transformation Journey
The award coincides with a crucial phase of Air India’s transformation following its return to the Tata Group.
Key pillars of the transformation include:
- Fleet modernisation
- Service quality upgrades
- Global brand repositioning
Fleet Expansion & Upgrade
- 570 new aircraft orders (one of the largest in aviation history)
- USD 400 million retrofit programme for existing aircraft
- By end-2026, most of the fleet will be new or significantly upgraded
Exam-Oriented Key Facts
- Award: Best Domestic Airline
- Event: Travel + Leisure India & South Asia Awards 2025
- Winner: Air India
- Consecutive Wins: Second year in a row
- Selection Method: Reader (passenger) votes
- Fleet Order Size: 570 aircraft
- Ownership: Tata Group
Question & Answer
Q1. Which airline won the Best Domestic Airline award at Travel + Leisure India & South Asia Awards 2025?
(a) IndiGo
(b) Vistara
(c) Air India
(d) Akasa Air
Answer: Air India
Q2. The Travel + Leisure India & South Asia Awards are based on:
(a) Jury evaluation
(b) Government ranking
(c) Airline financial performance
(d) Reader and passenger votes
Answer: Reader and passenger votes
Q3. Air India won the Best Domestic Airline award for how many consecutive years?
(a) One
(b) Two
(c) Three
(d) Four
Answer: Two
Q4. Air India is currently undergoing transformation after its return to which group?
(a) Adani Group
(b) Reliance Group
(c) Tata Group
(d) Birla Group
Answer: Tata Group
Q5. How many new aircraft has Air India ordered as part of its fleet modernisation?
(a) 300
(b) 400
(c) 500
(d) 570
Answer: 570
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