Goa Becomes First Indian State to Ensure 100% Response to Cyber Fraud Calls

Goa has become the first state in India to provide a complete response rate to cyber fraud calls, marking a major achievement in citizen-focused digital policing. The state uses a cloud-based 1930 cyber fraud call centre that improves accessibility, faster complaint handling, and better support for victims of online financial crimes.

Goa Becomes First Indian State to Ensure 100% Response to Cyber Fraud Calls

Milestone in Cyber Fraud Response

Since its launch, the cyber fraud call centre has received over 5,000 calls, with 581 complaints officially registered. Officers even returned nearly 1,500 missed calls, ensuring every caller gets assistance. This is being described as a historic milestone in India’s cyber safety system.

New Infrastructure for Efficient Service

The 1930 centre runs 24/7 with a team of nine trained personnel. The system automatically records:

• Name of caller
• Phone number
• Call time

The centre features clear voice communication and automatic voice recording, helping maintain accurate records and smooth interactions.

Quality Assurance & Real-Time Monitoring

To ensure professional and supportive communication, call recordings are routinely checked. Supervisors can intervene instantly if needed, and the system supports:

• Conference calls with police officers
• Real-time supervision by senior officials

This approach helps build public trust and improves service delivery.

Faster Reporting, Quicker Recovery

Quick reporting through the 1930 helpline reduces delays and increases the chances of recovering stolen funds. Police say that this rapid response has already saved significant amounts of citizens’ money and highlights Goa’s commitment to advanced technology for public safety.

Exam-Oriented Notes

• Goa is India’s first state to achieve 100% response rate to cyber fraud calls.
• Cloud-based 1930 cyber fraud call centre ensures accessibility and real-time supervision.
• Over 5,000 cyber calls handled and 581 official complaints registered so far.
• Police returned around 1,500 missed calls to ensure full coverage.
• Goa reported cyber fraud losses of about ₹100 crore in the current year.

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Question & Answer

Q1. Which state became the first in India to ensure a 100% response rate to cyber fraud calls?
(a) Karnataka
(b) Maharashtra
(c) Goa
(d) Telangana
Answer: Goa

Q2. What is the helpline number of Goa’s cloud-based cyber fraud call centre?
(a) 1120
(b) 1550
(c) 1930
(d) 1800
Answer: 1930

Q3. How many cyber fraud-related calls have been handled since the centre’s launch?
(a) 1,000+
(b) 3,000+
(c) 5,000+
(d) 10,000+
Answer: 5,000+

Q4. Approximately how many missed calls were returned by officers?
(a) 250
(b) 800
(c) 1,500
(d) 3,000
Answer: 1,500

Q5. Cyber fraud loss in Goa for the current year is around:
(a) ₹50 crore
(b) ₹75 crore
(c) ₹90 crore
(d) ₹100 crore
Answer: ₹100 crore

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